Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: I already have an existing NACDD Member record. How do I login to Engage?
A: If you have an existing NACDD Member record, your username is the email affiliated with your existing record. On your first visit to the Member Portal
, you will need to reset the temporary password created for you by the new Member Portal system. Click the “Forgot Password” link under Sign in to receive an email where you can reset your password directly. If you do not receive the email to retrieve or reset your user credentials, contact Member Services at firstname.lastname@example.org
. For future visits, you will simply enter your username and password to login.
Q: I do not have an existing NACDD Member record. How do I sign up and login to Engage?
A: If you do not have an existing NACDD Member record, you can create a new record by completing the Become a Member
process. To start, select the category that best reflects your role and affiliation with NACDD: General Membership, Associate Membership, or Friend of NACDD
. Once you’ve selected a membership category, follow the prompts to complete the requested information and finalize the Become a Member process.
Q: How do I update my contact information?
A: You can update your contact information on your Engage profile. Click the picture of yourself in the upper right corner (or silhouette, if you have not uploaded a profile picture yet), then click “Engage Profile”and make your updates on the Engage Profile tab by clicking the pencil icon next to the section you would like to edit. You will be directed to the Member Portal to make the edits, which will then be reflected in your Engage profile. Once you complete your edits, you can return to the Engage Community by selecting the Engage icon in the navigation menu of the Member Portal.
Q: How do I control what information is visible in My Profile?
A: You can update privacy settings on your Engage profile. Click the picture of yourself in the upper right corner (or silhouette, if you have not uploaded a profile picture yet), then click “Engage Profile” and navigate to the My Account tab. Then, click Privacy Settings and update the level of privacy you would like for each profile field by using the dropdown menu to the right.
There are four privacy levels:
- Public – this means that anyone can see this, even if they are not logged into Engage
- Members Only – only visible to logged in users who are also active NACDD Members
- My Contacts – only visible users who you have added/accepted as a contact in the Engage Community
- Only Me – only visible to you; no one else will be able to see this
Don’t forget to click the “Save Changes” button after you’ve made your updates! The updates will not take effect unless you save your changes.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
- First and/or last name
- Company/Institution name
- Email address
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.
Q: What communities do I already belong to?
A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.
Q: How do I join/subscribe to a community and the affiliated discussion group?
A: Click on “Communities” in the main navigation and click on “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you can view and control your subscription options.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
- Consolidated Digest: Allows you to combine multiple communities into one notification email.
Q: How do I leave a community or unsubscribe from a discussion?
A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: On the site, go to “Participate" > “Post a message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: Can I search for posts across all the communities?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.